MÜŞTERİ MEMNUNİYET ANKETİ
(Customer Satisfaction Survey)
Company and Institution Name
Name & Surname
Phone Number
Country
Değerli müşterimiz,
Our dear customer,
Memnuniyetinizin, ihtiyaç ve beklentilerinizin belirlenmesi ve karşılanması amacı ile hazırladığımız bu çalışmaya zaman ayırdığınız için teşekkür ederiz.
Thank you for taking the time to prepare this study to determine and meet your satisfaction, needs and expectations.
Anketten çıkarılacak olan sonuçlar ışığında gerekli iyileştirme çalışmalarına başlanacaktır. Amacımız sizler için daha iyi hizmetler üretmektir.
The improvement actions will be initiated in line with the survey results. Our goal is to produce better services for you.
How do you find the quality of our products?
Very Poor
Poor
Avarage
Good
Very Good
How is the approach and feedback on the problem when you encounter a problem?
Very Poor
Poor
Avarage
Good
Very Good
What is your degree of contact with the person you are looking for when you call our company?
Very Poor
Poor
Avarage
Good
Very Good
How do you think the attitude and behavior of our staff?
Very Poor
Poor
Avarage
Good
Very Good
How do you find our price policy compared to other companies?
Very Poor
Poor
Avarage
Good
Very Good
How is the response time to your quotation requests?
Very Poor
Poor
Avarage
Good
Very Good
How is the ease of access to the information you want about our products?
Very Poor
Poor
Avarage
Good
Very Good
Is the order delivery time complied with?
Very Poor
Poor
Avarage
Good
Very Good
What is the after-sales support qualification level?
Very Poor
Poor
Avarage
Good
Very Good
In general, what is your assessment about our company?
Very Poor
Poor
Avarage
Good
Very Good
(Note: Please provide an explanation for the criteria you rated 3 and below.)
Comments and Suggestions
*İletinizin bizlere ulaşması için doldurulması zorunlu alanları eksiksiz doldurduğunuzdan lütfen emin olunuz! Vakit ayırdığınız için teşekkür ederiz.
Please make sure you fill in the personal information fields so that your message reaches us!
Ortaköy sanayi sitesi, İlter Bulvarı No:16/1 Selimpaşa / Silivri - Istanbul - TURKEY
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T: +90(212)549 06 85
F: +90(212)549 06 87
